Inbound/Outbound Calls
Our on-site Call Center utilizes a Noble Systems Dialer with a maximum line capacity of 96. Our off-site Call Center uses a five9 dialer which is scalable to 600+ lines. The dialers have queuing, which can be disabled. The dialers support real-time reporting, on-screen scripting, multiple screen scripts, and script adjustment while dialing. Both dialers are able to deliver recorded messages. The dialer uses eSuperScripting. HSG has a drop rate of less than 6%.
The Hoberg-Shatto Group employs Noble Solutions Suite which is a unified Customer Interaction Management (CIM) solution. Noble Solution Suite offers a comprehensive solution for managing inbound, outbound, and blended voter contacts. Noble Systems combines an open platform with an integrated relational database, script and center management tools, and real-time reporting to offer a complete, integrated platform for managing our voter contact programs.
Noble Systems provides a consistent methodology for managing both interactions and associated voter and response data – saving us time and allowing us to deliver better service. The agent desktops and integrated contact database gives our call center team access to critical voter information and allows us to capture new data, saving precious seconds from each call while delivering a higher level of professionalism. Data is updated in real-time for up-to-the-second accuracy in reporting, giving our managers the information and decision support tools they need to manage resources and campaigns to meet our program goals and reach our objectives.
Our call centers offer onsite protocols for immediate correction to unexpected outages. We have warranties and Gold Standard Service Contracts on all hardware and software. Our call centers employ state-of-the-art monitoring and recording technology. We implement extensive group and individual training paradigms. We have A+ employee retention and development programs. ALL of our operators have neutral accents and have demonstrated an effective telesales skill set.
Our approach to voter contact services is founded on our ability to blend state-of-the-art technology, best practice methodology, and highly trained, educated and motivated sales agents.